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Styled room preview of DATU 00_19 in a gold frame with a white mat, above a walnut cabinet in natural light.
Styled room visualization

A welcome from DATU

10% off your first order.

Join our email list and we’ll email your 10% code. Use it on prints, framed pieces, gear, or digital editions.

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Offer details

For email signups making their first order. One use per customer. No minimum purchase. Applies to merchandise, including digital editions; excludes gift cards, shipping, and taxes. Cannot be combined with other discounts. Use your signup email at checkout.

Refund policy

Last updated: October 7, 2026

CONTACT US

Email Info@DATUhouse.com with your order number for help.

MADE-TO-ORDER PRINTS

Prints and framed prints are made for your order. We do not accept change-of-mind returns or exchanges, including a size, frame or mat option chosen incorrectly by the buyer. This does not exclude help with a defective, damaged or incorrect item.

MADE-TO-ORDER GEAR

Please check the item’s size guide before ordering. Because each piece is made for your order, we do not offer returns or exchanges for a change of mind or for selecting the wrong size or color, except where required by law.

If your gear arrives damaged, defective, misprinted or incorrect, contact Info@DATUhouse.com promptly with your order number and clear photos so we can help arrange an appropriate replacement or refund. Please contact us before returning anything. Your statutory rights are unaffected.

CHANGES AND CANCELLATIONS

Contact us immediately if you need to change or cancel an order. We’ll check its production status when the request is reviewed. A request is not confirmed until we respond.

If a cancellation is possible, we’ll explain any nonrecoverable production costs and the proposed refund before you decide whether to proceed. Routine cancellations are unavailable once an order has been released for shipping, including while awaiting carrier pickup. These limits do not affect cancellations or refunds required by law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Inspect your order when it arrives and contact us promptly if something is wrong. Include your order number, a description and photos of the item and packaging where available. Keep the packaging while we investigate.

For confirmed problems, we’ll explain the replacement or refund available. Contact us before returning anything. If a return is needed, we’ll provide instructions and confirm how return shipping will be handled.

DELAYED OR MISSING ORDERS

Contact us if your order appears delayed or lost so we can investigate with our delivery partners. An incorrect address, refused delivery or “delivered” tracking scan does not automatically qualify for a free replacement or refund; we’ll review the circumstances.

If we cannot ship within the stated handling time, we’ll notify you and give you the choice of waiting or cancelling the unshipped items for a full refund.

DIGITAL EDITIONS

Digital editions cannot be physically returned. We do not offer change-of-mind refunds once the file has been delivered. If your download is missing, corrupted or different from what you ordered, contact us so we can resolve the issue. Your rights under applicable law still apply.

REFUNDS

Approved refunds are issued to the original payment method. We’ll confirm when a refund is processed. The time it takes to appear depends on your payment provider.

YOUR RIGHTS

This policy does not limit rights or remedies provided by applicable consumer law.